Responsible Gaming
Play Smart. Stay in Control.

aes444 is built on the belief that online gaming should be an enjoyable, recreational activity — not a source of financial stress, personal hardship, or emotional harm. As Bangladesh's trusted online casino and cricket betting platform, we recognise that a small number of players may develop unhealthy relationships with gambling, and we take our duty of care to those individuals seriously.

Responsible gaming is not simply a compliance checkbox at aes444 — it is a core operational principle. Every feature, every promotional offer, and every customer interaction is designed with player wellbeing in mind. We actively monitor account behaviour for signs of problem gambling and intervene proactively when patterns of concern are identified. We provide practical tools that put control in the hands of the player. And we maintain a zero-tolerance policy on underage gambling.

We strongly encourage all players to treat gaming as entertainment with a fixed budget, to never chase losses, and to seek help if they feel that gambling is beginning to affect their finances, relationships, or mental health. Playing on aes444 should always feel fun. The moment it stops feeling that way, it is time to use our tools or reach out to our support team.

aes444 does not target vulnerable individuals or people in financial difficulty with promotional material. We do not encourage players to exceed their self-set limits, and we will never pressure a player to continue gaming against their own better judgement. Our responsible gaming tools are free to use, take effect immediately, and cannot be cancelled during active cooling-off or exclusion periods.

The aes444 platform is strictly restricted to adults aged 18 years and above. This is a non-negotiable requirement and applies to all players regardless of location within Bangladesh or the type of game or bet being placed.

During the account registration process, every player is required to confirm that they are at least 18 years of age. This declaration is followed by an identity verification step in which a government-issued identity document — such as a National Identity Card (NID) or passport — must be submitted and validated by our compliance team. Accounts that cannot complete age verification will be suspended until valid documentation is provided.

We urge parents and guardians to take active steps to prevent minors in their household from accessing online gambling platforms. Practical steps include:

• Using parental control software on shared devices to block access to gambling websites.
• Keeping personal login credentials — including bKash and Nagad PINs — private and inaccessible to children.
• Enabling device-level screen time restrictions that limit access to browser-based content for underage users.
• Having open, age-appropriate conversations with young people about the risks of gambling.

If you believe a minor has accessed the aes444 platform or created an account, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay, including account closure and refund of any deposits made by the underage individual.

One of the most effective ways to keep your gaming recreational is to set a firm budget before you start playing and stick to it. aes444 provides built-in deposit limit tools that allow you to restrict how much money you add to your account over a given time period.

You can set deposit limits across three time horizons — daily, weekly, and monthly. Once a limit is set, it takes effect immediately and cannot be increased during the current period. This deliberate restriction exists to protect players from impulsive decisions made in the heat of the moment. Any request to reduce a limit is also applied immediately; any request to increase a limit enters a 24-hour cooling-off period before the higher limit takes effect, giving you time to reconsider.

Sometimes you may want to take a short break from gaming without permanently closing your account. The aes444 time-out feature allows you to temporarily suspend your account for a defined period. During a time-out, you cannot log in, deposit funds, or place bets. Your account balance is preserved and will be available when the time-out period ends.

Time-out periods available at aes444 are as follows:

• 24-Hour Time-Out: A brief pause that takes effect immediately and lasts one full day from the moment of activation. Useful if you are feeling stressed, fatigued, or are in a losing streak and want to step away before making impulsive decisions.
• 7-Day Time-Out: A one-week cooling-off period suitable for players who want a more extended break to reassess their gaming habits, recover from a difficult week, or simply recharge.
• 30-Day Time-Out: A month-long pause that gives you ample time to reflect on your gaming behaviour, seek informal support from friends or family, and return to the platform refreshed and with renewed boundaries in place.

Time-out requests take effect immediately upon submission and cannot be cancelled before the expiry of the selected period. This is intentional — it ensures that the protective purpose of the tool is not undermined by impulsive reversal. Once the time-out period expires, you will be able to log back in to your account without any additional steps. You are not required to speak to a support agent to activate or end a standard time-out.

If you find that a 30-day time-out is insufficient and that you are struggling to wait for the period to end in order to resume play, we strongly encourage you to consider activating the self-exclusion programme described in Section 5, and to contact our responsible gaming support team for a confidential conversation.

Self-exclusion is the most powerful responsible gaming tool available at aes444. It is designed for players who recognise that their gambling has become — or risks becoming — harmful, and who want a firm, long-term barrier between themselves and the platform. Self-exclusion is not a weakness; it is a courageous and sensible decision, and we will always support a player who chooses to use it.

aes444 offers self-exclusion periods in the following durations:

• 6 Months: A medium-term exclusion suitable for players who want a substantial break and structured time to address their relationship with gambling before considering a return.
• 1 Year: A longer exclusion that provides a full year of distance from the platform — sufficient time to engage with counselling, rebuild financial stability, and establish healthier habits.
• 3 Years: An extended exclusion for players who want a firm, multi-year commitment to stopping gambling activity on aes444.
• Permanent Exclusion: An indefinite, irrevocable exclusion that closes your aes444 account permanently. This option is available to any player at any time and will result in the permanent deletion of your account and the return of any remaining balance via your registered payment method.

Self-exclusion takes effect within one hour of the request being submitted. Unlike a time-out, self-exclusion cannot be reversed before the selected period expires. For permanent exclusion, the decision cannot be reversed under any circumstances. Any attempt to create a new aes444 account while under a self-exclusion will be detected and the new account will be closed immediately.

To activate self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion duration. Our team will confirm activation within one hour and provide written confirmation that the exclusion is in place.

Problem gambling can develop gradually and is not always easy to recognise in yourself. It does not discriminate by age, income, or background — it can affect anyone. The earlier a problem is identified, the easier it is to address. The warning signs below are commonly associated with gambling that has moved beyond recreational play into harmful territory.

Review the list honestly. If several of these signs resonate with your experience, we encourage you to speak to someone you trust, use our self-exclusion or time-out tools, or contact a professional support organisation.

The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer each question honestly and privately. If you answer "yes" to three or more questions, we strongly recommend that you speak to a professional counsellor or contact our support team to discuss the responsible gaming tools available to you on aes444.

If you are concerned about your own gambling — or about the gambling behaviour of someone close to you — please do not hesitate to reach out. Support is available, it is confidential, and it is effective. aes444 is committed to connecting players in Bangladesh with the help they need, and our own support team is always a first point of contact.

Below are the key channels through which you can access responsible gaming support through aes444 and through external organisations. All contact with our responsible gaming team is treated with complete confidentiality and without judgement.

For Loved Ones: If you are worried about the gambling behaviour of a family member or close friend in Bangladesh, you do not need to wait for them to ask for help. You can contact [email protected] to report a concern about another person's account. With appropriate verification, we can flag the account for review, pause promotional communications, and — in serious cases — initiate a welfare check on the account activity. All such reports are handled in strict confidence.

Financial Support: If gambling has created financial difficulties, consider speaking to a financial counsellor. A number of NGOs and government-affiliated organisations in Bangladesh offer free financial advice to individuals experiencing debt or financial hardship. Acting early on financial problems prevents them from becoming more serious over time.

Remember: Choosing to seek help is the most important step you can take. aes444 will support you throughout that process — by activating your chosen responsible gaming tools immediately, by pausing your account, and by pointing you toward professional resources that can make a real difference. Gaming is meant to be fun. If it is not, please reach out today.